DELIVERY & RETURNS
DELIVERY
We do everything we can to try to deliver your order as quickly as possible. All orders are shipped from our warehouse in Italy. We do our best to process and ship your order as fast as possible, we usually take 2-3 working days to process your order internally. During the holidays the processing time may be slightly extended. If your order was placed over the weekend or on a holiday, we will start processing your order the next business day.
After your order is processed internally by our team (allow us 2-3 working days) shipping will take approximately the following
- Italy (express): 1-2 working days
- Italy (standard): 2-4 working days
- EU countries (Other EU countries, except Czech Republic and Slovakia): 4-6 working days
We work with the best forwarding agents worldwide to provide the best possible service! cannot be held responsible for unforeseen delays (e.g. strikes, customs procedures, etc.).
Shipping costs are as following:
- Express Delivery (Italy only): 9.90€
- Standard Delivery (All EU countries, except Czech Republic and Slovakia): 6.90 €
returns
Returning a product couldn't be easier! Try Mitas products and if you need to return them, you have 14 days from the date you received your order to return them. You will have to take care of the return shipment, which will be your responsibility, while we will take care of the quality control of the return, to verify that the product is within our return policy, and we will try to make the refund as soon as possible.
In the event of a defective or damaged product, we will send you the replacement part and provide you with all necessary instructions. Please ensure that the items are returned in new, unused condition, with the original labels and inside the package received on delivery. Returns that do not meet our policy will not be accepted and will not be refunded. Returns are only accepted on purchases made directly on ridemitas.com. Please contact our customer service team by sending an email to support@ridemitas.com for further questions.
To make your return, follow these simple steps:
1. Contact our customer service: if you are not fully satisfied with your order and want to make a return, write to support@ridemitas.com specifying the order number, the items to be returned and the reason for your return. We will do our best to find the best solution not to make you return the product! Our customer service will be happy to help you in the best possible way! Otherwise, if you still want to return after contacting our customer service, please continue to follow the next steps.
2. Return packaging: prepare the packaging with the original box with the product or products you wish to return.
3. Return of products by courier: you will have to take care of the return shipment of the product(s), which will then be at your expense. The choice of the courier to use is absolutely at your discretion, choose the courier that is most convenient for you! The return shipment must be made to:
RideMitas c/o Gruppo Sinergia
Viale Artigianato 32, 37064
Povegliano Veronese (VR), Italy
4. Return confirmation and refund: After receiving your return, we will check if the quality of the product(s) meets our return policies. If so, we will refund you with the same payment method used for the purchase, as soon as possible.
The responsibility for the items lies with the customer until their arrival at our warehouse.
At the moment we do not offer free returns yet. We are always working to improve our level of customer service, so stay up to date with all future news! Don't forget the 10% gift on your first order with the code RIDEMITAS10!
refunds
We will check the quality of the returned product and will issue a refund only if it meets the conditions of the return policy. Returns are only accepted on purchases made directly on ridemitas.com. You will receive a refund on the same payment method used for the original purchase, as soon as possible.
Please note that refund times may vary depending on different payment methods. The refund will be free of charge and will always include the amount of the product(s) you are returning.
